Privacy Policy

Home of the Reach & Wash® System

Privacy Policy

The security of your personal data is important to us. Below we have outlined the data collected about you via our website and how we use this data.

What data do we obtain from you?
When you visit our website you have the option of registering and logging into enable us to enhance your online experience. When registering your personal data is stored and safeguarded:

For website shop users:

It allows access to previous order details, store loyalty card information, modify billing/shipping information. We also store ecommerce transactional information for our own financial records.

For Catalogue access:

It allows access to download the latest catalogues and receive hard copies in the post.

Visitors also have the option to give consent to subscribe to the Ionic Systems News updates via our website, we collect the following personal information for the purpose of correctly sending the Newsletter to you by e-mail: your E-mail Address. For text messaging: your Phone Number and for physical newsletters/brochures: your Title, Forename, Surname and Address. If you are under 16 you should ask permission from a parent or guardian to subscribe to the Ionic Systems News updates. Your subscription information is stored on a database, personal data stored on this database is only used for the purpose of subscribing to the Ionic Systems news updates and receiving information on offers and promotions and brochures etc. Technical security measures are taken to ensure the security of your data.

Online contact form
When you contact our Customer Services Department via our online website form, we collect, store and safeguard the following personal information for the purpose of providing you with swift and accurate correspondence regarding any queries that you might have: Name, Surname, Company, email, phone number. We collect more than one means of contact to enable us to deal with your query as efficiently as possible.

When you contact our Customer Services Team we will collect sufficient personal data for the purpose of providing you with swift and accurate correspondence regarding any queries you may have. We may collect more than one means of contact to enable us to deal with your query as efficiently as possible.

Our website may contain links to other sites which are not owned and controlled by Ionic Systems Ltd. The privacy policies of the operators of these sites may differ from those of Ionic Systems Ltd. Therefore we cannot accept responsibility for the manner in which data is collected, stored and used by these operators.


This site uses cookies
Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used.

Necessary Cookies
Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google analytics uses text files which are stored on your computer (“cookies”) to enable analysis of users’ website use. Information created and collected by the cookie regarding users’ use of this website will generally be transmitted to and stored on servers in the USA.

Users can prevent the use of cookies by adjusting their browser settings accordingly. However, please note that some functions of this website may not be available to their full extent in this case.

The third party vendor, Google, whose services we use will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our services to those who have showed interest in our product and services.

More information about cookies and how our website works
A cookie is a text-only string of information that is passed to your computer’s hard disk through your web browser, so that the website can remember who you are. Cookies cannot be used by themselves to identify you. A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number.

The data collected will not be used to determine your personal identity or to create a link to the pseudonym under which your profile is generated without your explicit permission.

Like many websites, our website also uses cookies in order to provide you with a more personalised web service. If you also do not wish to receive these cookies then you can modify your web browser to refuse cookies, or to notify you when you receive a new cookie. However, you may not be able to use all of the interactive features of our website if these cookies are disabled, and so in order to enjoy the site to its fullest we recommend that you leave them switched on.

Policy changes
Any changes to this privacy policy will be posted on this website and take effect immediately.

Your rights
You have a right to access the personal data that is held about you.

If you wish to request a copy of any information that is held about you or ask us to make any changes necessary to ensure that it is accurate and kept up-to-date, please write to the below address:

Ionic Systems
Hillmead Enterprise Park


Should you have any queries regarding the above policy, please email us at

© 2024 Ionic Systems Ltd. All right reserved. | Terms & Conditions